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A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

Refund Policy

outline clip art of a dog with a wallet

A Chef’s Best Friend, LLC 
Effective Date: November 15, 2025

 

We want every dog and owner to be completely satisfied with our fresh pet food. Because our meals are made-to-order per subscription and contain perishable ingredients, we cannot accept returns once an order has shipped.

However, we stand behind the quality of our products and our customer experience.

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Refunds and Replacements

  • If your order arrives damaged, spoiled, or incorrect, please contact us within 3 days of delivery at chefsbestfriendpetfood.com with your order number and photos.

  • We will gladly offer a replacement shipment or refund depending on the situation.

  • Refunds (when approved) are issued to your original payment method within 5–10 business days.

 

Cancellations

  • Subscription orders can be modified or canceled up to 72 hours before your next billing date.

  • Other orders can be cancelled within 24 hours of ordering. 

  • After processing or shipment, orders cannot be canceled due to the perishable nature of our food.

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Customer Satisfaction Guarantee

If your dog is not enjoying the food or there’s an issue with your experience, please reach out to our team. We’ll do our best to make it right — your satisfaction matters to us.

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