Privacy Policy

1. Information We Collect

We collect information from you when you:

• Visit our website

• Create an account or subscribe to our dog food delivery service

• Contact us by email, phone, or social media

• Participate in promotions, surveys, or referral programs

Information we may collect includes:

• Personal Information: name, email address, billing and shipping addresses, phone number.

• Payment Information: credit/debit card details or payment service data (processed securely by our payment processor; we do not store full payment information).

• Pet Information: dog’s name, breed, size, dietary preferences, and subscription selections.

• Website Usage Data: IP address, browser type, pages visited, and interaction data collected through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders and subscriptions

• Communicate order updates and customer service responses

• Personalize your subscription experience (e.g., meal type and portion size)

• Send newsletters, promotions, and updates (with your consent)

• Improve our website, services, and marketing effectiveness

• Comply with legal obligations and prevent fraud

3. Cookies and Tracking Technologies

• We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences

• Understand how visitors use our site

• Improve performance and usability

• You can control cookie preferences in your browser settings. Some features may not function properly if cookies are disabled.

4. Information Sharing

• We do not sell, rent, or trade your personal information.

• We may share your data only with:

  • Trusted service providers (e.g., payment processors, delivery services, web hosting, email marketing) to fulfill our business operations.

  • Regulatory authorities or law enforcement if required by law or to protect our rights.

  • All service providers are required to safeguard your information and use it only for the services they perform for us.

5. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your account or data at any time (see Section 8).

6. Data Security

We implement reasonable administrative, technical, and physical measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
However, no online transmission is completely secure. By using our site, you acknowledge and accept this risk.

7. Children’s Privacy

Our website and services are intended for users aged 18 and older. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child, we will promptly delete it.

8. Your Privacy Rights

You have the right to:

• Access, update, or delete your personal information

• Withdraw consent for marketing communications

• Request details about how your data is used

• To exercise these rights, contact us at chefsbestfriendpetfood@gmail.com

9. Email Communications

When you subscribe, you may receive our weekly newsletter featuring pet health information, and special offers

You can unsubscribe at any time using the link provided in our emails.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the updated “Effective Date.”

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

A Chef’s Best Friend LLC
Chesapeake, Virginia
Email: chefsbestfriendpetfood.com
Phone: 757-453-3257
Website: https://chefsbestfriendpetfood.com